The Australian veterans’ advocacy sector is undergoing a period of change. The nature of service and training is evolving, driven by the expectations of younger veterans who seek a more professionalised client centric service than their predecessors in accessing their entitlements. They seek quality services which are underpinned by accreditation frameworks and high standards of governance.
Veterans’ advocacy services can encompass assistance with the lodgment of an initial claim through to assistance with the appeals process including internal review, the Veterans’ Review Board and the Administrative Appeals Tribunal.
The majority of current services to veterans are delivered by ex-service organisations and their volunteer workforces. However, some ex-service organisations and other professional bodies, such as the legal aid commissions, do employ professional, paid advocates. Overall, service standards are not well defined and differ depending on the organisation providing them.
Australian Government, 2018. Veterans’ Advocacy and Support Services Scoping Study: A modern professional sustainable service for Australian Veterans and their families. Final report.